{"id":7373,"date":"2019-04-25T13:25:05","date_gmt":"2019-04-25T11:25:05","guid":{"rendered":"http:\/\/iberisasl.com\/blog\/?p=7373"},"modified":"2019-04-25T13:25:08","modified_gmt":"2019-04-25T11:25:08","slug":"5-puntos-clave-para-inspirar-confianza-en-los-clientes","status":"publish","type":"post","link":"https:\/\/iberisasl.com\/blog\/5-puntos-clave-para-inspirar-confianza-en-los-clientes\/","title":{"rendered":"5 puntos clave para inspirar confianza en los clientes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7373\" class=\"elementor elementor-7373 elementor-bc-flex-widget\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39e61ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39e61ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23430ea\" data-id=\"23430ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6e2727 elementor-widget elementor-widget-image\" data-id=\"a6e2727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"500\" src=\"https:\/\/iberisasl.com\/blog\/wp-content\/uploads\/2018\/12\/inspirar-confianza-en-sus-clientes-1000x500.jpg\" class=\"attachment-slider size-slider wp-image-7374\" alt=\"inspirar confianza en sus clientes\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dcf49e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dcf49e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1816ba4\" data-id=\"1816ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22d56bd elementor-widget elementor-widget-text-editor\" data-id=\"22d56bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La primera interacci\u00f3n con un cliente <strong>puede marcar la diferencia<\/strong> en que este pase a formar parte de tu clientela o salga por la puerta a otro taller.<\/p><p>Centrarse en el cliente desde que entra por la puerta y explicarle detalladamente los procesos de reparaci\u00f3n que necesita su veh\u00edculo son un aspecto muy importante a la hora de generar confianza.<\/p><p>A continuaci\u00f3n os dejamos 5 puntos sobre los que trabajar para ganarse la confianza del cliente y que pase a ser cliente del taller mec\u00e1nico con mayor facilidad.<\/p><h2>1 Hacerle saber al cliente que estamos disponibles para atenderle<\/h2><p>Una vez que el cliente entra al taller mec\u00e1nico es muy importante que sepa que nos hemos dado cuenta de que ha entrado.<\/p><p>Un simple \u00abhola\u00bb o incluso mantener el contacto visual si se est\u00e1 hablando por tel\u00e9fono puede funcionar.<\/p><p>De esta forma el cliente ya sabr\u00e1 que nos hemos percatado de su presencia.<\/p><blockquote><p>A ning\u00fan cliente le gusta entrar a un taller y otro comercio y estar parado 15 minutos sin que le atiendan y sentirse como si fuese invisible.<\/p><\/blockquote><p>Ir a preguntar al cliente es un buen paso antes de que se canse de esperar y se sienta invisible.<\/p><h2>2 Escuchar con atenci\u00f3n<\/h2><p><strong>Escuchar es un punto clave<\/strong> para que el cliente note que estamos atentos a sus preocupaciones y con capacidad para darle un soluci\u00f3n.<\/p><p>Un cliente necesita una experiencia centrada en \u00e9l, asentir con la cabeza cuando te est\u00e1 explicando el problema, o decir \u201cs\u00ed, entiendo\u201d transmite que se est\u00e1 prestando atenci\u00f3n a su exposici\u00f3n.<\/p><blockquote><p>Al final la gente compra impulsivamente y a las personas que le transmiten confianza.<\/p><\/blockquote><h2>3 Empatizar<\/h2><p>Puede que un cliente haya tenido un accidente y no est\u00e9 de buen humor.<\/p><blockquote><p>Empatizar y tener presente que puede venir de una situaci\u00f3n complicada a es muy importante cuando tratamos con los clientes, por lo que no hay que olvidarlo.<\/p><\/blockquote><p>Frases como \u201cpuedo entender tu cabreo\u201d o \u201ctener un accidente nunca es agradable vamos a ayudarte en todo lo posible\u201d, ayudan a transmitir confianza.<\/p><p>Adem\u00e1s, se puede ir analizando el veh\u00edculo y explic\u00e1ndole al cliente lo que se va viendo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d7fb149 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d7fb149\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35e993ac\" data-id=\"35e993ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ad7777c elementor-widget elementor-widget-text-editor\" data-id=\"5ad7777c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><h4><a href=\"https:\/\/iberisasl.com\/blog\/como-lidiar-con-un-cliente-dificil-en-el-taller-mecanico\/\"><strong><span style=\"color: #ff0000;\"><span style=\"color: #333333;\">RECOMENDADO:<\/span> <span style=\"color: #3366ff;\">Como lidiar con un cliente dif\u00edcil en el taller mec\u00e1nico<\/span><\/span><\/strong><\/a><\/h4><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b18170 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b18170\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a3d19cb\" data-id=\"a3d19cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2928bdc elementor-widget elementor-widget-text-editor\" data-id=\"2928bdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>4 Establecer un v\u00ednculo<\/h2><p>Generar una conversaci\u00f3n sobre algo que no tenga que ver con el accidente o reparaci\u00f3n hace que conectemos con ellos.<\/p><p>Tener una conversaci\u00f3n sobre los hijos, deporte u otro que tema que relaje al cliente y lo evada del problema principal es un buen paso.<\/p><blockquote><p>Al final el cliente tambi\u00e9n debe darse cuenta de que empatizamos con \u00e9l, hemos tenido problemas similares y somos capaces de darle una soluci\u00f3n.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c4081e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c4081e8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-537f833f\" data-id=\"537f833f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4af64d4f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4af64d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/twitter.com\/IberisaSL\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">S\u00cdGUENOS EN TWITTER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-961bb87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"961bb87\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a68cffa\" data-id=\"a68cffa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4310e5 elementor-widget elementor-widget-text-editor\" data-id=\"e4310e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>5 Seguimiento del cliente<\/h2><p>Una vez el cliente haya salido del taller, se puede hacer un seguimiento con llamadas, correos electr\u00f3nicos o mensajes por m\u00f3vil inform\u00e1ndoles de c\u00f3mo va la reparaci\u00f3n.<\/p><p>Realizar lo pactado inicialmente es muy importante, si hay alguna modificaci\u00f3n hay que comunic\u00e1rselo al cliente para que no haya problemas a posteriori.<\/p><blockquote><p>La transparencia es uno de los factores clave para inspirar la confianza de los clientes.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f23b3c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f23b3c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77369105\" data-id=\"77369105\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b5e1401 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5b5e1401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"http:\/\/eepurl.com\/dygIFf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUSCR\u00cdBETE A NUESTRO BLOG Y NO TE PIERDAS LAS \u00daLTIMAS NOVEDADES PARA EL TALLER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-186252c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"186252c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6b24f302\" data-id=\"6b24f302\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65061090 elementor-widget elementor-widget-text-editor\" data-id=\"65061090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong><span style=\"color: #091f62;\">Si te ha gustado el art\u00edculo puedes ver muchos m\u00e1s sobre automoci\u00f3n y mec\u00e1nica en nuestras redes sociales!<\/span><span style=\"color: #3366ff;\">\u00a0<\/span><\/strong><\/h4><h4><span style=\"color: #3366ff;\"><strong>Haz clic en Me gusta ; )<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7228104a\" data-id=\"7228104a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b1e01c3 elementor-widget elementor-widget-text-editor\" data-id=\"4b1e01c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/page.php?href=https%3A%2F%2Fwww.facebook.com%2FIberisasl%2F&amp;tabs&amp;width=340&amp;height=130&amp;small_header=false&amp;adapt_container_width=true&amp;hide_cover=false&amp;show_facepile=false&amp;appId=1396589007074662\" width=\"340\" height=\"130\" frameborder=\"0\" scrolling=\"no\" data-mce-fragment=\"1\"><\/iframe><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La primera interacci\u00f3n con un cliente puede marcar la diferencia en que este pase a formar parte de tu clientela o salga por la puerta a otro taller. Centrarse en el cliente desde que entra por la puerta y explicarle detalladamente los procesos de reparaci\u00f3n que necesita su veh\u00edculo son un aspecto muy importante a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7374,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[48],"tags":[39],"class_list":["post-7373","post","type-post","status-publish","format-standard","has-post-thumbnail","category-gestion-taller","tag-gestion-taller","czr-hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 puntos clave para inspirar confianza en los clientes<\/title>\n<meta name=\"description\" content=\"La primera interacci\u00f3n con un cliente puede marcar la diferencia en que este pase a formar parte de tu clientela o salga por la puerta a otro taller.\" 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